Troubleshooting
This section provides possible solutions for these specific problems. Try the solutions in the order given. If the problem persists, contact technical support or an authorized dealer for help.
Power indicator does not light
Check the following:
- Is the hosting appliance operating normally? If so, the power LED is probably defective or the cable from the front panel to the server board is loose.
- Are there other problems with the hosting appliance? If so, check the items listed under Cooling
fans do not rotate properly.
If all items are correct and problems persist, contact your service representative or authorized dealer for help.

Cooling fans do not rotate properly
If the cooling fans are not operating properly, system components could be damaged.
Check the following:
- Is AC power available at the wall outlet?
- Is the power cord properly connected to the hosting appliance and the wall outlet?
- Did you press the power button?
- Is the power indicator lit?
- Have any of the fan motors stopped? (Check the fan status by logging in to the Web-based interface as a server administrator.)
- Are the fan power connectors properly connected to the server board?
- Is the cable from the front panel board connected to the server board?
- Are the power supply cables properly connected to the server board?
- Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong way?
If the switches and connections are correct and AC power is available at the wall outlet, contact your service representative or authorized dealer for help.

Hard disk drive activity indicator does not light
If you've installed one or more hard disk drives in your hosting appliance, check the following:
- Are the power and signal cables to the drive properly installed?
- Are all relevant switches and jumpers on the hard drive and adapter board set correctly?
- Is the onboard IDE or SCSI controller enabled?
- Is the hard disk drive properly configured?
Hard disk drive activity
The hard disk drive activity light on the front panel lights when either an IDE hard disk drive, or a SCSI device, is in use. This LED does not display CD-ROM activity.

Cannot connect to a hosting appliance
Check the following:
- Make sure the network cable is securely attached to the connector at the back panel and that the network controller Link LED is on (visible at back panel). If the cable is attached but the problem persists, try a different cable.
- Make sure the network cable is connected to the Adapter 1 port (bottom port) on the back of the hosting appliance.

Problems with network
The hosting appliance hangs when the drivers are loaded:
- Contact technical support.
If diagnostics pass, but the connection fails:
- Make sure the network cable is securely attached.
- Make sure the network cable is connected to Adapter 1 (the lower of the two connections) on the back of the hosting appliance.
- Check the network configuration files.
- Using the LCD Network menu, make sure the hosting appliance has a network address.

Link LED does not light
Check the following:
- Make sure you've loaded the network drivers.
- Check all cable connections.
- Make sure the network cable is connected to the port marked "Adapter 1" on the back of the hosting appliance.
- Make sure you have the correct type of cable between the adapter and the hub. Some hubs require a crossover cable while others require a straight through cable (for more information on crossover cabling, see your hub documentation).

Activity LED does not light
Check the following:
- Make sure youve loaded the correct network drivers.
- Network may be idle. Try accessing a hosting appliance.

The hosting appliance sends a fan alert
If you receive a fan alert from the hosting appliance, save your current work, shut down the appliance, then turn it back on.

The hosting appliance sends a temperature alert
Try the following:
- Shut down the hosting appliance off and let it cool down.
- Lower the room temperature or relocate the hosting appliance to a cooler location.
- Provide adequate ventilation around the hosting appliance.

The hosting appliance sends a voltage alert
Try the following:
- Save your current work, then shut down the hosting appliance.
- Install a surge protector or a UPS with surge protection.
- Turn on the hosting appliance.

Accessing the emergency partition
The hosting appliance has an emergency partition containing backup that can be used for rebooting and reconstruction under emergency conditions. In addition to software and operating system files, this partition contains:
- A daily copy of the network configuration.
- Password information for the root user and serveradmin users.
- A complete daily backup copy of the files containing the account and password information. These files are stored as \etc\passwd.full and \etc\shadow.full.
The emergency partition can be used to access files stored on the hosting appliance, restore corrupt files or reinstall the operating system to the factory defaults.
Note: In order to use the emergency partition to restore corrupt files or fix problems, you must have a working knowledge of the Linux Operating System.
To access the emergency partition:
- Shut down the hosting appliance and connect a computer to it through the serial port located on the back of the box.
- Turn on the hosting appliance.
- When the prompt reads "LILO boot," type emergency to load the emergency partition.
- Log in as the root user or a server admin user.
