Troubleshooting

This section provides possible solutions for these specific problems. Try the solutions in the order given. If the problem persists, contact technical support or an authorized dealer for help.

Power indicator does not light

Check the following:

If all items are correct and problems persist, contact your service representative or authorized dealer for help.

Cooling fans do not rotate properly

If the cooling fans are not operating properly, system components could be damaged.

Check the following:

If the switches and connections are correct and AC power is available at the wall outlet, contact your service representative or authorized dealer for help.

Hard disk drive activity indicator does not light

If you've installed one or more hard disk drives in your hosting appliance, check the following:


Hard disk drive activity
The hard disk drive activity light on the front panel lights when either an IDE hard disk drive, or a SCSI device, is in use. This LED does not display CD-ROM activity.

Cannot connect to a hosting appliance

Check the following:

Problems with network

The hosting appliance hangs when the drivers are loaded:

If diagnostics pass, but the connection fails:

Link LED does not light

Check the following:

Activity LED does not light

Check the following:

The hosting appliance sends a fan alert

If you receive a fan alert from the hosting appliance, save your current work, shut down the appliance, then turn it back on.

The hosting appliance sends a temperature alert

Try the following:

The hosting appliance sends a voltage alert

Try the following:

  1. Save your current work, then shut down the hosting appliance.
  2. Install a surge protector or a UPS with surge protection.
  3. Turn on the hosting appliance.

Accessing the emergency partition

The hosting appliance has an emergency partition containing backup that can be used for rebooting and reconstruction under emergency conditions. In addition to software and operating system files, this partition contains:

The emergency partition can be used to access files stored on the hosting appliance, restore corrupt files or reinstall the operating system to the factory defaults.

Note: In order to use the emergency partition to restore corrupt files or fix problems, you must have a working knowledge of the Linux Operating System.

To access the emergency partition:

  1. Shut down the hosting appliance and connect a computer to it through the serial port located on the back of the box.
  2. Turn on the hosting appliance.
  3. When the prompt reads "LILO boot," type emergency to load the emergency partition.
  4. Log in as the root user or a server admin user.