Intel(R) Corporation
Intel® RAID Controller SRCZCR

The products you are looking for are no longer manufactured by Intel. Additionally, Intel no longer provides interactive support for these products via telephone or e-mail, nor will Intel provide any future content updates or software updates to support new operating systems or improve compatibility with third party devices and software products.

THESE PRODUCT SUPPORT DOCUMENTS ARE PROVIDED FOR HISTORICAL REFERENCE ONLY AND ARE SUBJECT TO THE TERMS SET FORTH IN THE "TERMS OF USE" INFORMATION.

Information on currently available Intel products is available at www.intel.com and/or developer.intel.com


Identify your products
Product Discontinuance Announcement
Intel® will no longer provide interactive support for these products via telephone or e-mail

Software and drivers
BIOS/Firmware, drivers and utilities download

Technical specifications
Technical Product Specifications
Product overview, including descriptions and diagrams of the integrated features
icon Technical Product Specifications [PDF]

Installation and use
Beep Codes
1-pause-1-1-1 Controller startup successful.
Continuing beep Disk failure or controller failure. Use StorCon or StorCon+ to view the Save Information file for details.
2-pause-2-pause Memory or firmware errors.

Disable Audible Alarm
StorCon | Advanced Setup | Configure Controller | F4 to silence alarm
or
StorCon+ | Physical Configuration | Right click the controller icon | Silence

Error : Component Cannot Be Found
Use StorCon in DOS for major firmware updates

Error: "Detected damaged primary configuration data"
StorCon | Advanced | Physical Devices | SCSI ID | F8 to Repair

Error: "No Valid Controller Found" Adding a Zero Channel RAID Controller
Press Ctrl-A during POST
Select a channel | Main Options | Disable HostRAID | Save and exit.
Power off the system and install the Zero Channel RAID.

Error: "SAF-TE disk configuration error" or "SEP device not found"
  1. Enter the BIOS StorCon utility by pressing during POST
  2. Advanced | Configure Physical Devices | ESG-SHV SCA HSBP | Enclosure Slot Configuration.
  3. Highlight each slot in succession and press to remove the cached SAF-TE information.
  4. Repeat the process to rescan the hard disk information.
  5. Main menu | Configure Array | Remove all hot spare drives, and configure at least one as global.
  6. Exit StorCon and reboot.

Error: "Splitting Invalid Mirror-Devices of Drive X into Several Drives"
Two drives of a mirror have been updated individually, but neither drive has failed. Remove the drive with the "outdated" data from the array and rebuild the mirror on a clean drive.

Error: BBU bad or missing
The error message has been updated in firmware 1.19 to "Battery charging or defective". If you see this error message for a longer period than 72 hours, consider replacing the unit.

Error: Cannot Load MAPILogon() from MAPI32.DLL
"Error: ""Cannot Load MAPILogon() from MAPI32.DLL"" or ""Cannot init MAPI !""
Use the Email Notification option in the RAID Configuration Service. This uses SMTP instead of MAPI to send the email notification.
Other RAIDMail functions, such as local and remote alerting, will continue to function."

Firmware Update Process
icon firmwareup.pdf

Hardware User Guide
icon HW_INSTALL.PDF

Installing Red Hat* Linux 8.0
icon install_rh8.pdf

Last Status Codes and Definitions
icon LASTSTAT.PDF

Microsoft* Windows* 2003 Blue Screens When Performing a Backup to SCSI Tape
Download fix KB823728 from Microsoft*

MTBF
1,523,041 hours

Other issues
Many issues are caused by not having the latest firmware on the controller or hard drives, or not having the latest drivers installed.

Power Consumption
+5V @ 0.25 Amps = 1.25W
+3.3V @ 2.5 Amps = 8.25W

Quick Start Guide
Front icon QSG_FRONT.PDF
Back icon QSG_BACK.PDF

RAID Levels Supported
RAID 0, 1, 4, 5, 10

RAID Troubleshooting Guide
icon RAID_TSG.PDF

SCSI disconnect errors
Last Status code of 0x0000010F indicates that the controller attempted to do a normal disconnect operation with the device, but was unable to do so for a timeout period of 30 seconds. Replace the device.

Software User Guide
icon SW_INSTALL.PDF

Compatibility
Tested Hardware and Operating Systems
Microsoft Windows* 2003 Enterprise Server
Microsoft Windows* 2000 Advanced Server, Service Pack 2
Microsoft Windows* XP Professional
Novell NetWare* 6.0
SCO Openserver* 5.0.6 from Caldera
Red Hat Linux* 7.0, 7.1, 7.2, 7.31 , 8.01 (requires a patch)
Caldera* OpenUnix* 8.0
SuSe* Linux* 7.3 Professional
Suse* 7.0, 7.1, 7.2 & 8.0
Turbo Linux* 6.5 and 7.0
Caldera* UnixWare 7.1.1
Caldera* Linux 3.1
Debian Linux 2.2.6
FreeBSD 4.3, 4.4
TESTED_HWOS.PDF icon TESTED_HWOS.PDF

Technical advisories
TA 0507: RAID Controllers Halt During POST
icon ta-507.pdf

TA 0617: Drive Removal and Immediate Re-insertion May Cause An Array Failure
icon TA_617.PDF

TA 0743: Rebuild Checkpoint failure
icon ta7431.pdf

TA 0766: Drive Not Available
icon ta7661.pdf



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