Historical Archive - Intel® Server RAID Controller SRCU21
Intel(R) Corporation

Intel® Server RAID Controller SRCU21

The products you are looking for are no longer manufactured by Intel. Additionally, Intel no longer provides interactive support for these products via telephone or e-mail, nor will Intel provide any future content updates or software updates to support new operating systems or improve compatibility with third party devices and software products.

THESE PRODUCT SUPPORT DOCUMENTS ARE PROVIDED FOR HISTORICAL REFERENCE ONLY AND ARE SUBJECT TO THE TERMS SET FORTH IN THE "TERMS OF USE" INFORMATION.

Information on currently available Intel products is available at www.intel.com and/or developer.intel.com


Identify your product
Product Discontinuance Announcement
Intel® will no longer provide interactive support for these products via telephone or e-mail.

Software and drivers
BIOS/Firmware, drivers, and utilities

Technical specifications
Technical Product Specifications
Product overview, including descriptions and diagrams of the integrated features.
icon Technical Product Specifications [PDF]

Specification update
An update to the specifications contained in the Technical Product Specification.
icon Specification Update [PDF]

Installation and Use
BIOS Configuration Utility
Press Ctrl-C during POST to enter the controller BIOS.

Controller default settings
Setting Default Value
Cache On
Delayed Write On
BIOS Enabled
BIOS Warning Level Fatal errors
SETUP from Flash-RAM Enabled
Display On
Supported BIOS Drives 2
CD-ROM Boot Disabled
Memory Test Standard
Halt on Firmware messages On
SES Support Enabled
Immediate Hard Disk start On
Chn. SCSI-A: Termination Set by jumper or N/A1
Chn. SCSI-A: SCSI-ID 7
Chn. SCSI-A: Domain Validation On
Periodic Parity Verify None

Error 4110: [volume name] failed" "Operating System not found"
  1. Boot to Resource CD and launch Advanced RAID Configuration Utility
  2. Select Physical Disks | View Actions, and change any offline drives to "Normal"
  3. Select RAID Volumes | View Actions and change the volume to "Normal"
  4. Select RAID Volumes | View Actions and change the status to "Initialize parity"
  5. Reboot the server after the 100% completion"


Error: Safety disk configuration error for fault tolerant operation

During POST you may see: "Safety disk configuration error for fault tolerant operation. Reconfigure the fault bus processors"

The SAF-TE card tracks what devices are in each slot of the hot-swap backplane. If the cached information doesn't match, delete and re-add the SAF-TE information manually.

  1. Enter the BIOS StorCon utility by pressing [Ctrl-G] during POST
  2. Advanced | Configure Physical Devices | ESG-SHV SCA HSBP | Enclosure Slot Configuration
  3. Highlight each slot in succession and press [Enter] to remove the cached SAF-TE information.
  4. Repeat the process to rescan the hard disk information.
  5. Exit StorCon and reboot.


Firmware Update Process
icon firmwareup.pdf

Flash Update Guide
icon FLASH_UPD.PDF

Installing Red Hat* Linux 8.0
icon install_rh8.pdf

Linux User's Manual
icon SR21_LINUX_UM.PDF

Product User Guide
icon SRCU21_UM.PDF

Quick Start Guide
icon QSG_ENGLISH.PDF

RAID Configuration Utility Guide
icon RCU.PDF

RAID Volume Recovery Procedures
icon RAID_VOL_RECOVER_PROC.PDF

RAID Volume Size Less Than Expected
The controller automatically reserves one drive as a Hot Spare, unless you set "Hot Spare: NO" in the controller BIOS.

Troubleshooting Guide
Card-specific information: icon TROUBLESHOOTING.PDF
Generic RAID Troubleshooting Guide: icon RAID_TSG.PDF

Using Storage Console

When installing Windows NT* 4.0 and no remote administration capabilities are required (i.e. using Local Storage Console), only Service Pack 6a or later and Internet Explorer* 4.01 are required.

When installing Windows NT* 4.0 and remote administration capabilities are required (i.e. using Remote Storage Console), install Microsoft Internet Information Server*, Service Pack 6a or later, and Internet Explorer 4.01 or later. If using FAT file system instead of NTFS, uncheck the anonymous box in IIS, and update IIS to V4.0 or later.



Windows* 2000 Installation Guide
icon W2K_INSTALL.PDF

Compatibility
Tested Hardware and Operating Systems
icon HWOS_COMP16.PDF

Tested Memory
icon SR21_MEM.PDF

Technical advisories
TA 0348: Windows* 2000 Memory Management Instability
icon TA-348-2.PDF

TA 0350: Installation Failure with Service Pack 1 Integrated Build of Windows* 2000
icon TA_350-2.PDF

TA 0445: Drives Marked Offline
icon ta_445.pdf

TA 0507: RAID Controllers Halt During POST
icon ta-507.pdf

TA 0617: Drive Removal and Immediate Re-insertion May Cause An Array Failure
icon TA_617.PDF



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