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All communications and notices made or given pursuant to this Agreement, and all documentation and support to be provided, unless otherwise noted, will be in the English language. ===================== Supported Controllers ===================== Tri-Mode modules and adapters RMSP3AD160F RMSP3CD080F RMSP3HD080E RMSP3JD160J RSP3DD080F RSP3GD016J RSP3MD088F RSP3QD160J RSP3TD160F RSP3WD080E 12Gb/s modules and adapters RMS3AC160 RMS3CC040 RMS3CC080 RMS3HC080 RMS3JC080 RMS3VC160 RS3DC040 RS3DC080 RS3FC044 RS3GC008 RS3MC044 RS3SC008 RS3UC080 RS3UC080J RS3WC080 12Gb/s Bridge boards and embedded controllers AHWBP12GBGB (RS3LC) AHWBP12GBGBR5 (RS3LC5) AHWBPBGB24 (RS3PC) AHWBPBGB24R (RMSP3LD060) AHWKPTP12GBGB (RS3LC) AHWKPTP12GBGBIT (RS3KC) AHWKPTP12GBGBR5 (RS3LC5) FHWKPTPBGB24 (RS3PC) RS3YC =================== Package Information =================== RWC3 version = 004.186.000.000 OS supported = RHEL 6.7/6.8/6.9/7.3/7.4/7.5, SLES 11 SP2/SP3/SP4, SLES 12 SP1/SP2/SP3, ESXi 6.5, ESXi 6.5 U1, ESXi 6.5 U2. Browsers = IE9 or later, Firefox9 or later and Chrome16 or later This package can be installed on x64 systems. ========================= Pre-Requisites ========================= 1. Prior to the installation of RWC3, we need to install OpenSLPv2.0.0 which is a Pre-Requisite. So please install it from the below location and install RWC3 http://openslp.org/download.html If OpenSLP is not installed, internally packaged OpenSLP binaries shall be installed in alternate location during RWC3 installation. User also has an option to continue with the RWC3 installation after proceeding with the installation of OpenSLP from the OS installation sources. 2. For VMware ESXi 5.x, and 6.x to work with RWC3, depending on your VMware ESXi environment, ensure latest SMI-S Provider is being installed from 7.7 releases. To deploy the MegaRAID SMI-S provider on an ESXi machine by using the VIB file provided by Broadcom, copy the VIB file or the offline-bundle.zip file to the ESXi machine. Use the esxcli file to load the MegaRAID SMI-S provider, and run the following command: ESXi# esxcli software vib install -v --force NOTE : A reboot is required after installing the SMI-S provider on VMware ESXi environment. 3. Steps to configure the ESXi server a) Ensure that the third-party application services like "slpd and sfcbd-watchdog services are up and running on ESXi server".(/etc/init.d/slpd status & /etc/init.d/sfcbd-watchdog status). b) Ensure that firewall has been disabled on ESXi server. (Check Firewall status : "esxcli network firewall get" To Disable Firewall : "esxcli network firewall unload"). c) sfcb time-out socket error in CIMOM server results in AEN blocked by sfcb-cimom and may lead to duplicate entries in client with incorrect event description. To get rid of this, user is required to restart sfcb service in VMware ESXi. Command to restart : /etc/init.d/sfcbd-watchdog stop. /etc/init.d/sfcbd-watchdog start. The same has been raised against VMware. Refer to the link further details[https://www.vmdev.net/tracker/tracking/linkid/prpl1235/remcurreport/true/template/ViewIssue.vm?id=LSDM89&readonly=true] d) Multi-subnet Configuration : When gateway is part of multiple subnet and discovered Vmware is part of one of these subnets then user can use the manual discovery option in the remote discovery page to add and manage the VMware server e) CURL error in CIMOM server results in AEN blocked by CIMOM server to upper layer(CIMProvider-->RWC3). This can happen if servers are in different subnet or if there is any incorrect/incomplete AEN subscriptions. To get rid of this, user is required to have both client and server in same subnet. Any incomplete AEN subscriptions needs to be removed via CIMClient (host-ind, part of ESXi installation) Steps to delete the incomplete subscriptions: 1) To view the existing subscriptions: host-ind -s 2) To delete : - Copy handler name from subscription list, example : handler: - To remove Subscription : 'host-ind -d -k "" Example : host-ind -d -k dhcp-x.y.z.k.dhcp.company.net_RWC3_127.0.0.1 Either restart of sfcb service or reboot the server is recommended after any change in VMware server. f) To Manage VMware ESXi from RHEL 7.x user has to execute below commands before installation of RWC3 1) service ebtables restart 2) service iptables stop Note: Refer User guide for more information on "How to configure firewall", if user does not wanted to disable the firewall. 4. Only Light Weight Monitor Installation: RWC3 supports SMTP authorization using Auth Login. In this case user should configure LightWeightMonitor with SMTP credentials in config-current.json file and encoded in base64. 5. Soft links in Linux 64 bit: For RHEL/SLES on 64 bit platform(s), it is necessary to create the below soft links if openslp is not installed in "/usr/lib64/" or "/user/lib/" directory, before installing RAIDWebConsole3 (RWC3) 64 bit package. "ln -sf /usr/local/lib/libslp.so.1.0.0 /opt/lsi/LSIStorageAuthority/bin/libslp.so.1" or "ln -sf /usr/local/lib64/libslp.so.1.0.0 /opt/lsi/LSIStorageAuthority/bin/libslp.so.1" This is not necessary if internally packaged OpenSLP binaries is installed in alternate location during RWC3 installation. 6. An Instance of OpenSLP Was Already Installed, but RWC3 Is Unable to Display All the Registered Servers from the Remote Discovery page Restart the SLPD Services and RWC3 Service if RWC3 does not discover the servers from the Remote Discovery page a) For stopping the slpd use the command : killall slpd or /etc/init.d/slpd stop or systemctl stop slpd.service b) For starting the slpd use the command /etc/init.d/LsiSASH restart, where along with RWC3 service the slpd is also started. c) If the slpd is already installed as part of the OS package then use the command: /etc/init.d/slpd start or systemctl start slpd.service. ========================= Known Restrictions/Issues ========================= 1. RWC3 is limited to display the history of persistent events only for IR/IT Controller. 2. Clear Configuration/Any operation- User(s) may see a time-out error(404) with large configuration. This is due to an issue in underlying layer, and CLI can be used to overcome this. 3. Remote Discovery/Managed Server Page- a. VMWare health status will be displayed as "UNKNOWN". b. Health status is displayed with stale information. 4.In any case if the VMWare server/machine goes down, user(s) needs to stop/start the LSAService of Gateway from where the VMWare server needs/was discovered. 5.Localization-Events are always shown in "English". 6. It is possible to get a time-out from server. This time-out error is generated at the back-end if resource providing the content takes more time. eg: Fw flash may exceed the default time-out in server. To fix it, user will have to change the nginx fastcgi_read_timeout variable in server/conf/nginx.conf to "300"seconds. 7.Gateway server and the accessing server (other gateway,standalone,direct agent) should have Same release RWC3 versions. 8.Due to issues with VMware ESXi5.5/ESXi6.0/ESXi6.5 user cannot flash IT/IR firmware via RWC3. Below case has been raised in VMware: Project: priv-lsi-dme_TR Case Number: 00035498 Summary: On ESXi6.0 OS,Failed to read header on stream error https://dcpn.force.com/apex/TechnicalRequestCaseRedesignPartner?Id=500i000000VYjxaAAD Below the workaround suggested by VMware for IT/IR firmware flash to work: a) Edit /etc/sfcb/sfcb.cfg b) Add httpMaxContentLength: 4194304 c) Restart service /etc/init.d/sfcbd-watchdog restart d) Now try to flash Firmware 9.With recent VMWare releases when the User is trying to update/flash the MegaRAID firmware through RWC3, it might fail. The reason being as below 1. In-case of VMWare RWC3 will interact with SMI-S Provider for any of the operations. 2. Due to the recent changes in the VMWare Kernel API, underlying layers in VMWare has some issue. 3. This has been resolved in MR7.2 Native Driver code as part of PR:SCGCQ01113165 10.IR/IT Firmware Downgrade is not supported from One Phase to Another Phase due to the limitation in underlying layers. Downgrade is possible within same Phase of firmware. 11.When only IPv6 NIC is enabled (No IPv4), OpenSLP registration is failing for RWC3 with error code "-23" due to a bug in OpenSLP. Due to which RWC3 is not able to display the IPv6 address, instead of it will be showing the loop-back address (127.0.0.1). So please ensure we have at-least one IPv4 NIC is active so avoid the confusion related to the IP Address. 12.Recommendation is to clear the browser history every time user upgrades/downgrades or installs the software. 13.VMware Platform only - when there is any continuous issue of slowness or sfcb not responding please try the below steps from VMware as a workaround To increase the memory limit for the HHRC: ..* Edit /etc/sfcb/sfcb.cfg ..* Into the file insert: provMemOveride: hhrc=100 ..* Reboot the system. ..* Verify that the change has been made properly: memstats -r group-stats -u mb -s name:min:max:memsize:memsizepeak | grep -E "hhrc|memSizePeak|--" 14. If user "Add the Virtual Drive(s)" from existing free space on drive group or "Delete virtual drive(s)" from existing drive group then RWC3 refresh the complete controller page to update configuration information. Due to page refresh mouse reference on page getting removed. So, page may not get scroll up/down if user scroll the page using mouse wheel. User has to click once anywhere on the page then only the page scroll works. Alternatively User can also use the scrollbar. 15. On fresh installation, RWC3 can process only the latest 30 events and perform the corresponding alert delivery methods. 16. On some SLES setups, due to delay in DHCP IP assignment, SLP service cannot be started due to which RWC3 discovery shall fail on remote machines. Users may have to restart RWC3 services on remote system using command '/etc/init.d/LsiSASH restart' to overcome this issue. For SLES 12, there is a known issue (refer https://bugzilla.suse.com/show_bug.cgi?id=951225 for more details). 17. VMWare Platform only - Sever may take few minute(s) to populate cache during first login. User will see delay in login response. 18. Default browser on CentOS/RHEL 7.4 crashes when upgrade/downgrade firmware using RWC3. To work around you can disable or configure selinux.Refer the link to disable selinux on rhel. "https://access.redhat.com/solutions/3176" 19. Sign in button is not getting enabled by default in Mozilla when user name and password is saved. Work Around: Don’t save the user name and password or click on the user name text box to enable the checkbox 20. For IT controllers, after Updating/Erasing the UEFI/BIOS from any utility other than RWC3 ,User should REBOOT the server to take this into effect. Till reboot is complete, RWC3 will display old UEFI/BIOS details. 21. Below are the limitations in-case a TR Ready DG present in RWC3 1)User cannot Disable/Modify the security and cannot delete the Virtual Drive (or) Clear the configuration, 2) Irrespective of the state of controller/VD state will be optimal and some of the operations might fail on TR DG/VD which is beyond the scope of RWC3. Recommendation : Please clear the TR from DG and perform the respective operations. 22. User may see delay in device display, if Firmware returns wrong state for Physical device(s) call. To see the latest data, user may need to refresh RWC3 client browser(F5). 23. SLES 11 SP2\SP3 comes packaged with older libopenssl which is not accepted by Latest ESXi 6.5 OS. This disallows RWC3 to connect to ESXi servers. This is due to vulnerability present in libopenssl. Upgrading to libopenssl0_9_8-0.9.8j-0.70.1 fix this issue. To apply the patch, follow instructions mentioned in https://www.suse.com/security/cve/CVE-2015-0209/ and https://www.suse.com/support/update/announcement/2015/suse-su-20150545-2.html . or download the patch directly from https://scc.suse.com/patches for CVE-2015-0209 24. It is recommended NOT to perform any operation in RWC3 during Online Controller Reset 25. Launch Page is hidden by default. To view the launch page change the value of field "Check Flag" to 0 in the file "LaunchPageCheck" at location "". 26. Chrome latest Version 61.0.3163.100 & above has a problem with popup positioning. 27. View Event Log table will be empty When there are only progress related events. 28. There is known slp issue in Esxi 6.7 OS and due to which Esxi 6.7 is not discovered. 29. please edit LSA.conf file present under conf directory to configure RWC3 parameters. Each parameter and its usage is described in LSA.conf file ======================= Contents of the package ======================= RWC3_Linux.zip x86 -- Contains files for 32bit platforms x64 -- Contains files for 64bit platforms ========================= Installation Instructions ========================= See Detailed installation instructions below: 1.Log in to the system as root or as a user with root privileges. Depending on the operating system and security settings, it may be necessary to install RWC3 using root rights. This may require that, log in as root and run the installer, or open a command prompt as root and run the installer via the command line, 2.RWC3 supports both interactive and non-interactive modes of installation. a. Interactive mode installation steps: 1. Execute the command "./install.csh" from the installation disk. 2. License Agreement : enter y to continue, n to exit. 3. Type of installation: 1- for Gateway 2- for StandAlone 3- for DirectAgent 4- for Light Weight Monitor(LWM). 4. Enter Nginx Server port [1-65535] default port is 2463 5. Enter RWC3 port [1-65535] default port is 9000 b.Non-interactive or silent mode installation steps: 1. Execute command "./install.csh [-options] [nginx_port] [RWC3_port]" from the installation disk. 2. The options are: -g for Gateway -s for StandAlone -d for DirectAgent -l for Light Weight Monitor(LWM) 3. nginx_port and RWC3_port must be in range [1-65535] and must be different. if nginx_port and RWC3_port is not specified in the command line the default values (Nginx default port 2463 and RWC3 default port 9000) will be used. c. Interactive upgrade instructions: 1. Execute the command "./install.csh" from the installation disk. 2. License Agreement : enter y to continue, n to exit. 3. Type of installation: 1- for Gateway 2- for StandAlone 3- for DirectAgent 4- for Light Weight Monitor(LWM). 4. Enter Nginx Server port [1-65535] default port is 2463 5. Enter RWC3 port [1-65535] default port is 9000 d. Silent upgrade instructions: 1. Execute "./install.csh [-option] [nginx_port] [RWC3_port]" 2. The options are: -g for Gateway -s for StandAlone -d for DirectAgent -l for Light Weight Monitor(LWM) 3. nginx_port and RWC3_port must be in range [1-65535] and must be different. if nginx_port and RWC3_port is not specified in the command line the default values (Nginx default port 2463 and RWC3 default port 9000) will be used. 3. The installer provides the user with four types of set-up options. 1. Gateway - This will install all the features. 2. StandAlone - This will install components required for Local Server Management. 3. DirectAgent - This will install components required for Remote Server Management 4. Light Weight Monitor - This will install Light Weight Monitor program features. Refer "How to configure LightWeightMonitor Agent" for more details 4. When LWM is Installed, user cannot perform installation of RWC3. Needs to do complete un-installation of LWM and then Install RWC3. When RWC3 is Installed, user cannot perform installation of LWM. Needs to do complete un-installation of RWC3 and then Install LWM. 5. Extract the contents of the zip file and install the appropriate package on 32bit and 64bit operating systems. RWC3_Linux.zip x86 -- Contains files for 32bit platforms x64 -- Contains files for 64bit platforms ============================== Upgrade/Downgrade Instructions ============================== 1. Downgrade is not supported. 2. User can upgrade to the same mode of installation to which he performed with earlier build. 3. During the upgrade user can move from one mode of installation to another mode of installation. 4. When LWM is Installed, user cannot perform upgrade from LWM to RWC3. Needs to do complete un-installation of LWM and then Install RWC3 Note: If user has placed/copied any file(s) manually in the directory, those files needs to be manually removed before the un-installation. If the file(s) has not been removed, RWC3 Upgrade will not be clean. ================================ LDAP Authentication Instructions ================================ See Detailed LDAP Authentication instructions below: For LDAP authentication RWC3 Server has to know some information about the LDAP server settings. The following parameters need to be known by the RWC3 back-end apart from user name and password for LDAP authentication. The following parameters need to be configured in the RWC3 parameter file "LSA.conf" placed under directory. a.ldap_server (LDAP server host-name or IP): This is not an optional parameter. This parameter value is the one used to connect to the specific LDAP Server for the user authentication. User can provide either the IP Address (or) the Host-name of the LDAP Server based on the configuration. Validation Condition: i. More than one value will not be accepted. ii.NULL (or) Empty value will not be accepted. b.ldap_protocol_version (LDAP protocol version (default v3)): This is an Optional parameter. This parameter value is the one used to define the protocol needs to be used to create LDAP session. c.ldap_binding (LDAP authentication mode. Options are BASIC or SECURE): Default is "BASIC". When an LDAP session is created, that is, when an LDAP client connects to the server, the authentication state of the session is set to anonymous. The BIND operation establishes the authentication state for a session. BASIC: The simplest form of client authentication is to bind to the server using a clear-text password. SECURE: A more secure method is to use one of the SASL authentication mechanisms, such as DIGEST-MD5[4]. This is based on a secret known to both the client and the server, allowing for a simple challenge-response scheme. SASL is also capable of negotiating data encryption to protect subsequent operations d.ldap_port_number (LDAP server port - optional). This is an Optional parameter. Port number of the LDAP server. If no port is specified, the standard LDAP port (389) is used for BASIC and for Secure Port number "636" is used based on the Authentication mode. e.dn_details (DN name apart from username.): This is mandatory parameter."dn" is the distinguished name of the entry; it is neither an attribute nor a part of the entry. User needs to configure the DN details in LSA.conf in the following format. dn_details = {"DN":[{"key":"dc","values":["com"]},{"key":"dc","values":["ldapdomain"]},{"key":"ou","values":["DEV","TEST"]}]} f.ldap_user_name (DN attribute referring the user's full name): This is an Optional parameter. This parameter value will be used to display the LDAP Logged-in user's full name. At present we may not be using this parameter. g.readOnly (DN attributes referring user access restriction. 1=READ-ONLY, 0=FULL-ACCESS): This is an Optional parameter. Default will be "readOnly". This parameter value will be used to determine the LDAP user access privileges. h. Once the RWC3 conf file is updated the Nginx and RWC3 service need to be restarted for the new RWC3 conf changes to take affect =========================== Un-installation Instructions =========================== The product can be uninstalled using the script uninstaller.sh. run the script /opt/lsi/LSIStorageAuhority/uninstaller.sh to un-install RWC3. user may also un-install RWC3 suing the rpm commands. Run the command "rpm -e " to un-install the RPM's from the target system. Example: rpm -e RAIDWebConsole3-1.00x.xxx-xxx ============================ RWC3 & Nginx Service Status: 1: To Start RWC3 and Nginx, run "/etc/init.d/LsiSASH start". 2: To Stop RWC3 and Nginx, run "/etc/init.d/LsiSASH stop". 3: To ReStart RWC3 and Nginx run "/etc/init.d/LsiSASH restart". 4: To check status of RWC3 and Nginx, run "/etc/init.d/LsiSASH status". =========================== ========================================= How to configure LightWeightMonitor Agent ========================================= Except config-current.JSON none of the file shouldn't be edit by user from LightWeightMonitor package. The configuration for LightWeightMonitor can be done on config-current.JSON, which is packaged with write permission. Basic understanding about config file: -------------------------------------- 1. Different alert actions: i) email ii) systemlog 2. Different severity level i) INFO - Informational message where no user action is necessary ii) WARNING - when a component is close to failure point iii) CRITICAL - when a component fails iv) FATAL - when a component fails and data loss occurs 3. Global rule (default alert actions for different severity of an event1) i) INFO event - systemlog ii) WARNING - systemlog iii) CRITICAL - systemlog iv) FATAL - systemlog and email 4. global (apply global rule for that particular severity event) Start Configuration: -------------------- 1. After installing the LightWeightMonitor in Linux platform, this will be installed in below mentioned path. cd /opt/lsi/LSIStorageAuthority/ 2. Go to the path to monitor under /opt/lsi/LSIStorageAuthority/conf cd /opt/lsi/LSIStorageAuthority/conf/monitor 3.Make the required changes in below file under monitor vi config-current.JSON (or) gedit config-current.JSON 4. Changes to be made in "config-current.JSON" file: I) E-mail Configuration: default: "email": { "isActive": true, "type": "EMAIL", "sender": "lsa-monitor@server.com", "server": "127.0.0.1", "to": [ "root@localhost" ], "authentication": { "type": "NONE" } } updated: "email": { "isActive": true, "type": "EMAIL", "sender": "lsa-monitor@server.com", "server": "135.24.227.243", "to": [ "root@localhost" ], "authentication": { "type": "NONE" } } II) Change alert actions for specific Severity default: { "warning": [ "systemmessage" ] }, example change to: { "warning": [ "systemmessage", "email" ] }, III) Change alert actions for specific Event default: "events": [] example change to: "events": [ { "typeId": 4, "severity": "INFO", "actions": [ "email" ] } ] IV) Change severity for specific Event default: "events": [] example change to: "events": [ { "typeId": 4, "severity": "CRITICAL", "actions": [ "global" ] } ] V) Auth Login Support default: "email": { "isActive": true, "type": "EMAIL", "sender": "lsa-monitor@server.com", "server": "127.0.0.1", "to": [ "root@localhost" ], "authentication": { "type": "NONE" } } example change to: "email": { "isActive": true, "type": "EMAIL", "sender": "lsa-monitor@server.com", "server": "127.0.0.1", "to": [ "root@localhost" ], // if your SMTP server supports authlogin authorization protocol then add authentication information "username": "lsi", // where lsi is SMTP server's Username "password": "xxxx", // where xxxx is Base64 converted, SMTP configuration's password "authentication": { "type": "AUTH-LOGIN" } } 5.Restart the LightWeightMonitor services to get changes effect. /etc/init.d/LsiSASH restart