3Com (R) Corporation 3Com EtherLink Server CD for the 3C985B-SX Gigabit EtherLink Server NIC Technical Notes Frequently Asked Questions and Technical Notes ---------------------------------------------- This file contains technical notes to help you obtain maximum performance from your 3Com Gigabit EtherLink Server NICs. Technical Notes =============== This technical note documents additions to the Gigabit EtherLink Server Network Interface Cards User Guide. An online version of the User Guide is contained in the root directory of the 3Com EtherLink Server CD in the file USRGUIDE.PDF. Last minute corrections (if any) to the User Guide are contained within the printed Release Notes found in the product package. These technical notes document other known issues with server hardware and with the SCO Unix network operating systems. If you need a copy of the Adobe Acrobat Reader for viewing the User Guide, obtain it from the Adobe Systems Incorporated web site: http://www.adobe.com/ Ping Timeout with VLANs ========================== When VLANs are enabled, pings between the server and some clients may time out. Applications are not affected. IPX Protocol Issue ================== If two NICs in the same group are using different external network numbers, the IPX service will cause the server to hang at boot time. Use the following procedure to work around this issue: 1. Boot the system in single user mode. 2. Start netcfg. 3. Select ipx/spx. 4. Select modify. 5. Select global ipx/spx configuration. 6. Select auto discovery -off. 7. Select IPX start at boot - off. 8. Exit netcfg. 9. Boot the system in multiuser mode. _____________________________________________________________________ Troubleshooting Installation Problems ===================================== 3Com has found that some PCI computers require additional configuration steps in order to install a PCI NIC. 3Com recommends these steps: 1. Determine whether you have the latest BIOS version for your computer. Contact your computer's manufacturer to make sure you are using the latest BIOS. 2. Make sure the BIOS is set up correctly. In some PCI computers, you may need to enable the PCI slot using the BIOS Setup program. This is especially common in PCI computers with a Phoenix BIOS. After installing the NIC, turn on the computer and enter the Setup program during system initialization (usually by pressing [F1], [F2], or [Ctrl]-[Alt]-[S]). The correct key to press is usually shown on the screen. Once in the Setup program, find the entry for PCI slots (it may be in the main menu, or sometimes in advanced system configuration) and set these parameters to: BIOS System Setting Parameter PCI Slot Number Slot where the 3Com PCI NIC is installed Master ENABLED Slave ENABLED Latency Timer 40 Interrupt Choose any one of several available interrupts that Setup provides. Edge or Level Level Triggered Interrupt NOTE: The exact wording of each of the parameters will vary from computer to computer. Save the changes, exit the Setup program, and continue with the installation. Performance on Some Early Pentium Pro Models -------------------------------------------- During testing, 3Com has observed that some early Pentium Pro models using Intel's (54x?) PCI chip sets do not fully support the full bandwidth throughput of the PCI bus. Symptoms can include an abnormal number of dropped packets or performance below what the wire can support. This problem can sometimes be fixed by getting a more recent BIOS from your system vendor. Contact your vendor to see if such an upgrade is available. General Support Questions -------------------------- The most accurate and up-to-date support information can be obtained from 3Com's World Wide Web site (http://www.3Com.com). 3Com, EtherLink, and EtherDisk are registered trademarks of 3Com Corporation. (%VER README.TXT - Release Notes v1.0a)